Casino crashed mid-win

Okay, this one still stings. I was deep into a session on Starburst, just casually playing, and finally triggered the bonus round after what felt like an eternity. The reels were lining up perfectly, and I was seeing multipliers left and right. I thought I was about to cash out with a solid win. Out of nowhere, the casino crashed.

Like, completely down, and I couldn't get back in for hours. When the site finally came back online, my balance hadn’t updated, and I couldn’t even see my game history. Support basically told me, there’s nothing we can do. Has anyone else had a win completely snatched away like that? Still burns.