Issues withdrawing from Mr Q Casino

[Percy]

I’m running into a serious issue with Mr Q Casino regarding withdrawals, and I’d like some insight from others who might have dealt with this before.

Here’s the situation:

• I won a decent amount (£3,200) playing roulette and blackjack over the last two weeks.
• Requested a withdrawal to my bank account (same one used for deposits).
• First, they asked for ID verification – fair enough, I submitted my passport and proof of address (utility bill).
• Then, they requested source of funds, which I also provided (bank statements).
• Now, they’ve been delaying the process for over 10 days, with vague responses like "your request is under review".
• Live chat support keeps giving copy-paste responses and refuses to give me a clear timeframe.
• Tried emailing, but the responses are even slower and just say "we'll update you soon".

At this point, it feels like stalling tactics. I’ve read mixed reviews about Mr Q Casino withdrawals, but I wasn’t expecting this much trouble.

What I’ve tried so far:​

Contacted support multiple times – no real update.
Checked for any bonus wagering requirements – I met all conditions.
Verified my documents twice to ensure no errors.
Tried requesting a smaller withdrawal – still pending.

What are my options now?​

• Has anyone successfully withdrawn from Mr Q Casino before?
• Should I escalate this to a UKGC complaint or IBAS?
• Any other legal steps I can take if they keep stalling?

Appreciate any help—feeling frustrated with the lack of transparency here.