SiennaPark
Member
I found MyStake the way most people probably do - through a Telegram group I'd been lurking in for a few months. Someone posted a screenshot of a decent win on a crash game and the thread exploded with people asking where they'd been playing. I'm usually sceptical of that kind of thing, but a couple of forum members I'd spoken to before vouched for it, so I figured I'd give it a look.
This was about six weeks ago now and I've had enough time to form a proper opinion. What I want to talk about specifically is a withdrawal incident that happened around day twelve of playing, because I think it reveals more about how this casino actually operates than any lobby screenshot or welcome bonus description ever could.
The sign-up process was quicker than I expected. Account created in a few minutes, the usual email verification, nothing dramatic there. KYC is where it got a bit sticky - I uploaded my passport and a utility bill and waited around two days before they came back asking for a bank statement as additional proof of address.
That felt like one extra hoop more than I'd been expecting. The utility bill showed my full name and address clearly, so I wasn't entirely sure why the bank statement was needed on top of that, but I sent it anyway and verification completed within about 24 hours after that.
For deposits I used Visa debit, which is the obvious choice for most UK players. The transaction went through instantly and showed in my balance straight away. I noticed there were a lot of crypto options too, and from what I've seen in discussions elsewhere, crypto users tend to have a smoother overall experience in terms of speed, though I personally stuck with card.
The minimum deposit is low enough to be accessible, which I appreciated. I didn't feel pressured to throw a large amount in on the first session.
The game library is genuinely impressive in terms of size. I spent most of my first few sessions on Pragmatic Play slots - specifically Sweet Bonanza and Gates of Olympus, which I know are everywhere but they're there for a reason. I also dipped into some live casino tables from Evolution, and the stream quality was solid throughout.
There's also a mini-games section with crash games, which is clearly popular. I tried Aviator a few times but it's not really my style - too much watching and not enough spinning, if that makes sense.
Around day seven I had a decent session on The Dog House Megaways. I'd deposited 30 pounds and ended up pulling a bonus round that paid out somewhere around 180 pounds - nothing life-changing but a good result for a low-stakes session. I let it sit in my balance for a few days rather than immediately withdrawing, which turned out to be relevant later.
I was feeling fairly positive about the site at this point. The games ran without lag, the interface was clean on mobile, and I hadn't hit any obvious issues. That's when I requested my first withdrawal.
I requested 150 pounds back to my Visa debit on day twelve. The site stated a processing time of up to three working days, which is fairly standard. Two days passed, nothing. I checked the withdrawal status in my account and it showed as pending.
On day four I contacted live chat. The agent told me the withdrawal was still under review and gave me no specific timeline. I asked whether there was an issue with my account or my verification and the response was vague at best.
This was about six weeks ago now and I've had enough time to form a proper opinion. What I want to talk about specifically is a withdrawal incident that happened around day twelve of playing, because I think it reveals more about how this casino actually operates than any lobby screenshot or welcome bonus description ever could.
The sign-up process was quicker than I expected. Account created in a few minutes, the usual email verification, nothing dramatic there. KYC is where it got a bit sticky - I uploaded my passport and a utility bill and waited around two days before they came back asking for a bank statement as additional proof of address.
That felt like one extra hoop more than I'd been expecting. The utility bill showed my full name and address clearly, so I wasn't entirely sure why the bank statement was needed on top of that, but I sent it anyway and verification completed within about 24 hours after that.
For deposits I used Visa debit, which is the obvious choice for most UK players. The transaction went through instantly and showed in my balance straight away. I noticed there were a lot of crypto options too, and from what I've seen in discussions elsewhere, crypto users tend to have a smoother overall experience in terms of speed, though I personally stuck with card.
The minimum deposit is low enough to be accessible, which I appreciated. I didn't feel pressured to throw a large amount in on the first session.
The game library is genuinely impressive in terms of size. I spent most of my first few sessions on Pragmatic Play slots - specifically Sweet Bonanza and Gates of Olympus, which I know are everywhere but they're there for a reason. I also dipped into some live casino tables from Evolution, and the stream quality was solid throughout.
There's also a mini-games section with crash games, which is clearly popular. I tried Aviator a few times but it's not really my style - too much watching and not enough spinning, if that makes sense.
Around day seven I had a decent session on The Dog House Megaways. I'd deposited 30 pounds and ended up pulling a bonus round that paid out somewhere around 180 pounds - nothing life-changing but a good result for a low-stakes session. I let it sit in my balance for a few days rather than immediately withdrawing, which turned out to be relevant later.
I was feeling fairly positive about the site at this point. The games ran without lag, the interface was clean on mobile, and I hadn't hit any obvious issues. That's when I requested my first withdrawal.
I requested 150 pounds back to my Visa debit on day twelve. The site stated a processing time of up to three working days, which is fairly standard. Two days passed, nothing. I checked the withdrawal status in my account and it showed as pending.
On day four I contacted live chat. The agent told me the withdrawal was still under review and gave me no specific timeline. I asked whether there was an issue with my account or my verification and the response was vague at best.