HighlandFox
Member
I’ve been playing at UKGC-licensed casinos for years without any issues—until last week. I had a solid run on the slots, turned a decent profit, and decided to withdraw. Nothing massive, just around £2,500. Then, out of nowhere, my account was frozen for a ‘random security check.’
At first, I thought, “Alright, maybe a quick verification.” But then came the ridiculous document requests—bank statements, proof of income, even a detailed explanation of where my deposit funds came from. Excuse me? Since when do I need to justify my own money to withdraw my winnings?
After two weeks of back-and-forth emails and constant delays, they finally approved my withdrawal—but the whole experience made me question why UK casinos are making it so difficult to cash out legitimate winnings. Meanwhile, I’ve heard stories of other players having their accounts permanently locked with funds confiscated, all under vague “security review” excuses.
I know some people will say “It’s for responsible gambling”, but let’s be honest—these checks never seem to stop players from losing money, only from withdrawing it. No wonder so many UK players are moving to casinos not on GamStop, where withdrawals are instant and you don’t have to beg a support team to access your own funds.
I’m curious—has anyone else had their UKGC casino account frozen or delayed over these so-called security checks? Did you manage to get your money, or was it a lost cause? Let’s share experiences because this is getting ridiculous.
At first, I thought, “Alright, maybe a quick verification.” But then came the ridiculous document requests—bank statements, proof of income, even a detailed explanation of where my deposit funds came from. Excuse me? Since when do I need to justify my own money to withdraw my winnings?
After two weeks of back-and-forth emails and constant delays, they finally approved my withdrawal—but the whole experience made me question why UK casinos are making it so difficult to cash out legitimate winnings. Meanwhile, I’ve heard stories of other players having their accounts permanently locked with funds confiscated, all under vague “security review” excuses.
I know some people will say “It’s for responsible gambling”, but let’s be honest—these checks never seem to stop players from losing money, only from withdrawing it. No wonder so many UK players are moving to casinos not on GamStop, where withdrawals are instant and you don’t have to beg a support team to access your own funds.
I’m curious—has anyone else had their UKGC casino account frozen or delayed over these so-called security checks? Did you manage to get your money, or was it a lost cause? Let’s share experiences because this is getting ridiculous.